TTEC
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![]() A production floor in the Philippines | |
Formerly | TeleTech Holdings, Inc. |
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Type | Public |
Nasdaq: TTEC S&P 600 Component | |
ISIN | US89854H1023 |
Industry | Customer experience technology, Business process outsourcing, Offshore outsourcing |
Founded | 1982 |
Founder | Kenneth D. Tuchman |
Headquarters | , |
Number of locations | 19 countries |
Area served | Multi-national |
Key people | Kenneth D. Tuchman (CEO) |
Revenue | ![]() |
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Number of employees | 60,000 |
Website | http://www.ttec.com |
Footnotes / references [1][2][3] |
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Englewood, Colorado.
History
Founding and early developments (1982-1996)
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[4][5] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]
International growth and recent development (since 1997)
After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[citation needed] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
Company
Management and leadership
TTEC is managed by a leadership team of 14 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company and also serves as chairman of the board.[8] The board has a total of eight members (2022).[9][10]
Acquisitions
In recent years TTEC grew its business through a variety of acquisitions, including:
- 2022: Faneuil
- 2021: Avtex[11]
- 2020: VoiceFoundry[12]
- 2017: Connextions[13]
- 2017: Motif India infotech[14]
- 2016: Atelka[15]
- 2014: rogenSi[16]
- 2014: Sofica[17]
- 2013: Technology Solutions Group, Inc.[18]
- 2012: Guidon Performance Solutions[19]
- 2012: iKnowtion[20]
- 2011: eLoyalty Corporation (integrated contact services business unit)[21]
Products and services
![]() | This section needs expansion. You can help by adding to it. (April 2022) |
Awards and recognition
- 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[22]
References
- ^ "SEC Filing". Retrieved January 9, 2018.
- ^ "TTEC 2020 Annual Report". TTEC.com.
{{cite web}}
: CS1 maint: url-status (link) - ^ "TTEC Income Statement". WSJ.com.
{{cite web}}
: CS1 maint: url-status (link) - ^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
- ^ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
- ^ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
- ^ StreetInsider.com. Retrieved 2012-08-27
- ^ "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved 2022-04-25.
- ^ "TTEC Executives". Retrieved 2022-04-25.
- ^ "Executive Team". TTEC. Retrieved 2022-04-25.
- ^ "TTEC completes $490M acquisition of Avtex". 13 April 2021.
- ^ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". 5 August 2020.
- ^ Denver Business Journal
- ^ Reuters Brief. Retrieved 2018-11-04
- ^ Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
- ^ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
- ^ acquired by TeleTech. Retrieved 2018-11-03]
- ^ NASDAQ. Retrieved 2013-02-06
- ^ Denver Business Journal. Retrieved 2013-02-06
- ^ ModernHealthCare.com. Retrieved 2012-08-27
- ^ Tech News TMCnet.com Retrieved 2012-08-27
- ^ "The World's Top Female-Friendly Companies". Forbes. Retrieved 2022-02-15.
External links
- Official website
- Business data for TTEC Holdings, Inc.:
- CS1 maint: url-status
- Articles with short description
- All articles with unsourced statements
- Articles with unsourced statements from March 2022
- Articles to be expanded from April 2022
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- American companies established in 1982
- Business services companies established in 1982
- Business process outsourcing companies of the United States
- Call centre companies
- Companies listed on the Nasdaq
- 1982 establishments in Colorado
- 1996 initial public offerings
- Companies based in Englewood, Colorado