TTEC

TTEC Holdings, Inc.
	A production floor in the Philippines
Formerly	TeleTech Holdings, Inc.
Type	Public
Traded as	Nasdaq: TTEC; S&P 600 Component
ISIN	US89854H1023
Industry	Customer experience technology, Business process outsourcing, Offshore outsourcing
Founded	1982
Founder	Kenneth D. Tuchman
Headquarters	Englewood, Colorado, United States
Number of locations	19 countries
Area served	Multi-national
Key people	Kenneth D. Tuchman (CEO)
Revenue	2.27 billion USD (2021)
Net income	141 million USD (2021)
Number of employees	60,000
Website	http://www.ttec.com
	Footnotes / references;

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Englewood, Colorado.

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.^[4]^[5] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.^[6]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.^{[citation needed]} In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.^[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Company

Management and leadership

TTEC is managed by a leadership team of 14 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company and also serves as chairman of the board.^[8] The board has a total of eight members (2022).^[9]^[10]

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

2022: Faneuil
2021: Avtex^[11]
2020: VoiceFoundry^[12]
2017: Connextions^[13]
2017: Motif India infotech^[14]
2016: Atelka^[15]
2014: rogenSi^[16]
2014: Sofica^[17]
2013: Technology Solutions Group, Inc.^[18]
2012: Guidon Performance Solutions^[19]
2012: iKnowtion^[20]
2011: eLoyalty Corporation (integrated contact services business unit)^[21]

Products and services

Awards and recognition

2021: Forbes names TTEC one of the World's Top Female Friendly Companies^[22]

References

^ "SEC Filing". Retrieved January 9, 2018.
^ "TTEC 2020 Annual Report". TTEC.com.{{cite web}}: CS1 maint: url-status (link)
^ "TTEC Income Statement". WSJ.com.{{cite web}}: CS1 maint: url-status (link)
^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
^ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
^ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
^ StreetInsider.com. Retrieved 2012-08-27
^ "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved 2022-04-25.
^ "TTEC Executives". Retrieved 2022-04-25.
^ "Executive Team". TTEC. Retrieved 2022-04-25.
^ "TTEC completes $490M acquisition of Avtex". 13 April 2021.
^ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". 5 August 2020.
^ Denver Business Journal
^ Reuters Brief. Retrieved 2018-11-04
^ Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
^ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
^ acquired by TeleTech. Retrieved 2018-11-03]
^ NASDAQ. Retrieved 2013-02-06
^ Denver Business Journal. Retrieved 2013-02-06
^ ModernHealthCare.com. Retrieved 2012-08-27
^ Tech News TMCnet.com Retrieved 2012-08-27
^ "The World's Top Female-Friendly Companies". Forbes. Retrieved 2022-02-15.

External links

Official website
Business data for TTEC Holdings, Inc.:

[SEC_Filing_Name_Change-1] "SEC Filing". Retrieved January 9, 2018.

[2] "TTEC 2020 Annual Report". TTEC.com.{{cite web}}: CS1 maint: url-status (link)

[3] "TTEC Income Statement". WSJ.com.{{cite web}}: CS1 maint: url-status (link)

[history-4] TeleTech, "SEC Filing", "TeleTech", 2003-0409

[2013AnnualRpt-5] "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.

[6] "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.

[7] StreetInsider.com. Retrieved 2012-08-27

[8] "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved 2022-04-25.

[9] "TTEC Executives". Retrieved 2022-04-25.

[10] "Executive Team". TTEC. Retrieved 2022-04-25.

[11] "TTEC completes $490M acquisition of Avtex". 13 April 2021.

[12] "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". 5 August 2020.

[13] Denver Business Journal

[Reuters_Brief:_TeleTech_Announces_Acquisition_of_Motif-14] Reuters Brief. Retrieved 2018-11-04

[15] Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".

[TeleTech_Completed_Buy_of_RogenSi-16] "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.

[Sofica_Acquired_by_TeleTech-17] quired by TeleTech. Retrieved 2018-11-03]

[TeleTech_Holdings_Acquires_Technology_Solutions_Group-18] NASDAQ. Retrieved 2013-02-06

[19] Denver Business Journal. Retrieved 2013-02-06

[20] ModernHealthCare.com. Retrieved 2012-08-27

[21] Tech News TMCnet.com Retrieved 2012-08-27

[22] "The World's Top Female-Friendly Companies". Forbes. Retrieved 2022-02-15.

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