AliExpress

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AliExpress
Aliexpress logo.svg
Type of site
Online shopping
OwnerAlibaba Group
URLaliexpress.com
CommercialYes
Launched2010
Current statusActive
AliExpress self-service delivery station in Katowice, Poland, 2020
Aliexpress pavilion, Moscow Leningradsky railway station, 2016

AliExpress (Chinese: 全球速卖通) is an online retail service based in China and owned by the Alibaba Group.[1] Launched in 2010,[2][3] it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. It is the most visited e-commerce website in Russia[4] and was the 10th most popular website in Brazil.[5] It facilitates small businesses to sell to customers all over the world. AliExpress has drawn comparison to eBay, as sellers are independent and use the platform to offer products to buyers.[6][7]

Business model

AliExpress started as a business-to-business buying and selling portal. It has since expanded to include business-to-consumer, consumer-to-consumer, cloud computing and payment services. As of 2016 AliExpress ran websites in English, Spanish, Dutch, French, Italian, German, Polish, Turkish, Portuguese, Indonesian and Russian languages - English being the default offered to those countries with languages outside the preceding list.[8] AliExpress is often used by e-commerce stores that use a dropship business model.[9]

Sellers on AliExpress can be either companies or individuals. AliExpress is different from Amazon because it acts only as an e-commerce platform and does not itself sell products directly to consumers.[10] It directly connects Chinese businesses with buyers.

Although most of the retailers are Chinese, AliExpress is aimed at international import buyers and does not sell to customers in mainland China.[5] Customers in China use fellow Alibaba-subsidiary Taobao, because of its convenience in delivery and service, especially the payment method, Alipay. The site offers a popular affiliate marketing program where partners are rewarded with a commission on sales for sending visitors to the site.[citation needed]

Controversies and reviews

In November 2020, India's Ministry of Electronics and Information Technology banned the AliExpress mobile phone app and 42 other apps from China.[11]

In 2022, the Office of the United States Trade Representative added AliExpress to its list of Notorious Markets for Counterfeiting and Piracy.[12][13]

AliExpress is not accredited by the Better Business Bureau Review which (as of September 3, 2022) lists 240 complaints about the e-commerce platform.[14] In review ratings (with 5.0 being the highest), review aggregator Trustpilot.com gives a 2.7 rating for AliExpress out of 127,882 reviews, with "invited" reviews tending to be the more positive.[15] Another review source, Resellerratings.com, provides 1.00 score for AliExpress based upon 7,562 reviews.[16] Reviews.io provides a low 1.5 rating (out of 5) for Aliexpress based upon 2,185 Reviews.[17] Likewise Aliexpress receives a 1.4 rating from Productreview.com.au based upon 935 reviews,[18] AliExpress is rated at 37% by MouthShut.com based upon 5,089 votes.[19]

AliExpress does comply with its own 90 day refund policy, if the article did not arrive within 90 days and the claim is raised after 90 days.

If AliExpress or the seller is closing his store, the contact to the seller will vanish and the EU refund right [Guideline 2011/83/EU] can't be executed. AliExpress does not provide further contact details in such cases.


References

  1. ^ "Can you tell me the diffrence [sic] between Alibaba and Aliexpress?". Help Center. Alibaba.com. Retrieved 6 January 2021.
  2. ^ Dowsett, Sonya (3 March 2020). "Alibaba's AliExpress warns of possible coronavirus delays". U.S. Retrieved 9 September 2020.
  3. ^ "How a pandemic led the world to start shopping on Alibaba". Financial Times. 28 April 2020. Retrieved 9 September 2020.
  4. ^ Tsydenova, Nadezhda (10 July 2020). "AliExpress Russia eyes $10 billion turnover by 2022-2023, up an estimated 66%". Reuters. Retrieved 26 July 2021.
  5. ^ a b Slater, Matt (18 December 2014). "What is Aliexpress?". China Checkup. Retrieved 15 December 2021.
  6. ^ "Ebay vs Aliexpress - Which is better?". Top Reviews for You. 12 August 2017. Retrieved 2 August 2019.
  7. ^ Hsiao, Aron. "ebay Versus AliExpress? Where You Should Be Shopping". The Balance Small Business. Retrieved 2 August 2019.
  8. ^ "A Brief History of Jack Ma, Alibaba and AliExpress". Alixblog. 23 March 2016. Retrieved 22 May 2017.
  9. ^ "The Definitive Guide to Dropshipping with AliExpress". Shopify. Retrieved 20 January 2020.
  10. ^ "AliExpress Is Cheap, But Is It Safe to Shop There?". 4 December 2019.
  11. ^ "AliExpress among 43 new Chinese apps banned in India: Check full list". The Indian Express. 25 November 2020. Retrieved 25 November 2020.
  12. ^ Singh, Kanishka (18 February 2022). "U.S. adds e-commerce sites operated by Tencent, Alibaba to 'notorious markets' list". Reuters. Retrieved 18 February 2022.
  13. ^ "USTR Releases 2021 Review of Notorious Markets for Counterfeiting and Piracy". United States Trade Representative. Retrieved 18 February 2022.
  14. ^ "AliExpress". International Association of Better Business Bureau. International Association of Better Business Bureaus, Inc. Retrieved 3 September 2022.
  15. ^ "Aliexpress". Trustpilot. Trustpilot, Inc. Retrieved 3 September 2022.
  16. ^ "AliExpress". ResellerRatings. RSR Acquisition, LLC.
  17. ^ "Aliexpress Reviews". REVIEWS.io. REVIEWS.io. Retrieved 3 September 2022.
  18. ^ "AliExpress.com". ProductReview.com.au. ProductReview.com.au Pty. Ltd. Retrieved 3 September 2022.
  19. ^ "AliExpress.com". MouthShut.com. Retrieved 3 September 2022.

External links

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